Help and support
Last updated: 30 July 2026
Contact us
A question, a bug, a suggestion: contact@kanap.tv. We reply within a few working days. For anything about your personal data or a content takedown request: privacy@kanap.tv.
Kanap does not play video
Kanap helps you decide what to watch, then tells you where the title is available and hands you over to that platform. No film or series is streamed inside Kanap. The app is free and ad-free.
Finding your friends
You can let Kanap match your address book to find friends who already have an account. This is optional: you can decline and keep using the app normally, and you can always add someone by their username.
Reporting content, blocking someone
Reviews, video reviews, comments and profiles can be reported from the app: open the menu on the content or the profile, then "Report". Every report is reviewed by our team, which can take the content down and suspend the account behind it.
You can also block a user: they disappear from your screens and can no longer interact with you. The list is managed in Settings › Blocked users. What we expect from everyone is described in our community guidelines.
Importing your watch history
Kanap can import your Netflix, Prime Video or Letterboxd history to sharpen your recommendations. The feature is optional.
For Netflix and Prime Video, you sign in on the platform's own official page, shown in a window inside the app: Kanap never asks for your password. In most cases your history is read on your device and only the resulting list of titles is sent to us. If that mode is unavailable, Netflix falls back to sending your account's session cookie to our servers so they can fetch the same history: it is then encrypted, kept only to refresh your import, and deleted as soon as you unlink the platform or delete your account. For Letterboxd, it is an export file that you upload yourself.
Notifications
Kanap only asks for notification permission after explaining what they are for, never at first launch. You can turn them off at any time in your phone settings, under Kanap.
Deleting your account
From the app: Settings › Delete my account. Closing your account is immediate and irreversible, with no email round-trip. What exactly is erased or anonymised is described in our privacy policy. If you no longer have access to the app, use the account deletion page.
Updating the app
Kanap updates itself for most changes. Some fixes, however, require a new version installed from the App Store or the Play Store: if a screen asks you to update Kanap from the store, that is why.